95bd9 Privacy Policy — How We Handle Your Personal Data

About This Policy

This Privacy Policy sets out how 95bd9 collects, uses, stores, shares and protects personal information provided by players who register and use the 95bd9 platform at 95bd9.org. It also describes the choices you have regarding your personal data and how you can exercise those choices.

By registering for or using the 95bd9 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this policy, you should not use the platform.

Information You Provide Directly

When you register for a 95bd9 account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion, you provide personal data to 95bd9. This includes:

• Identity information: full legal name, date of birth, gender and nationality.
• Contact information: email address, mobile phone number and, where required for KYC, residential address.
• Identity documents: copies of government-issued photo identification (e.g. National ID card, passport) submitted during KYC.
• Financial information: bKash number, Nagad number, Rocket number or bank account details used for deposits and withdrawals. Card details for Visa/Mastercard transactions where applicable.

Information Collected Automatically

When you access and use the 95bd9 platform, certain technical data is collected automatically by our systems. This data helps us operate and improve the platform and detect fraudulent activity. It includes:

• Device information: device type, operating system version, browser type and version, and screen resolution.
• Network information: IP address, approximate geographic location derived from IP, connection type (Wi-Fi or mobile data) and mobile network operator.
• Usage data: pages visited, game sessions started and completed, bets placed, deposits and withdrawals made, login timestamps and session duration.
• Cookie and tracking data: see Section 6 (Cookies & Tracking) for details on how 95bd9 uses cookies and similar technologies on the platform.

Information from Third Parties

95bd9 may receive personal data about you from third parties in limited circumstances. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who confirm the status of your transactions, fraud detection service providers who flag accounts associated with known fraudulent activity, and identity verification services used in the KYC process. Information received from these sources is used only for the purpose for which it was obtained and is handled in accordance with this Privacy Policy.

Purposes of Processing

95bd9 uses the personal data it collects for the following purposes. We process your data only where we have a legitimate basis to do so — either to perform our contract with you, to comply with a legal obligation, to protect our legitimate business interests, or where you have given your consent.

• Account management: to create and maintain your 95bd9 player account, verify your identity during registration and KYC, and manage your account settings and preferences.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer and card payment, and to maintain accurate transaction records.
• Service delivery: to provide access to betting markets, casino games, live dealer tables and crash games, and to personalise your in-session experience based on your gameplay history.
• Responsible gaming: to monitor gameplay patterns that may indicate problem gambling behaviour and to apply deposit limits, session reminders or self-exclusion measures where applicable.
• Fraud prevention and security: to detect, investigate and prevent fraudulent transactions, money laundering, account takeover attempts and other abusive or illegal activities.
• Communications: to send you transactional messages about your account (deposit confirmations, withdrawal status, security alerts), and where you have opted in, promotional communications about bonuses and new game launches.

95bd9 does not use personal data for automated individual decision-making that produces legal or similarly significant effects on players without human review. Where automated systems flag an account for investigation, a member of the 95bd9 team reviews the case before any account action is taken.

When We Share Data

95bd9 does not sell, rent or trade your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processors: we share necessary transaction data with bKash, Nagad, Rocket, Upay and card processors solely to execute your deposit and withdrawal requests. These processors receive only the minimum data required for each transaction.
• Game providers: game studios (Pragmatic Play, Evolution Gaming, Spribe and others) receive session tokens and game-result data necessary to operate their games within the 95bd9 platform. They do not receive your full personal profile.
• Legal and regulatory compliance: we may disclose personal data to law enforcement, regulatory authorities or courts where required to do so by applicable law, court order or to protect the rights and safety of 95bd9 and its players.
• Fraud prevention partners: we share data with specialist fraud detection and identity verification services where necessary to protect the platform and its players from fraudulent activity. These partners are contractually bound to use the data only for the agreed purpose.

Any third party that receives personal data from 95bd9 is required to handle that data securely and in accordance with applicable data protection standards. 95bd9 does not authorise its data-sharing partners to use player data for their own independent marketing or commercial purposes.

How 95bd9 Uses Cookies

95bd9 uses cookies and similar tracking technologies on the platform to support essential site functionality, improve performance and, where you have consented, to deliver a more personalised experience. Cookies are small text files stored on your device when you visit the platform. They do not contain executable code and cannot access other files on your device.

Essential cookies are required for the platform to function correctly — they maintain your login session, remember your language preference and ensure secure page transitions. These cannot be disabled without significantly impairing your ability to use the platform. Analytics cookies, where used, collect anonymised and aggregated data about how players navigate the platform so that 95bd9 can identify areas for improvement. No analytics cookie data is linked back to your personal identity.

How Long We Keep Your Data

95bd9 retains personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. Account and transaction records are retained for a minimum of 5 years following account closure to satisfy financial record-keeping requirements. KYC identity documents are retained for the same minimum period. After the applicable retention period has expired and there is no legal basis for continued retention, your personal data is securely deleted or anonymised.

Where an account is closed at the player's request and there is no outstanding legal hold on the data, 95bd9 will action a deletion request for all non-legally-required personal data within 30 days of confirming the player's identity. You may request data deletion by contacting [email protected].

Rights Available to Players

As a player on the 95bd9 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact 95bd9 support at [email protected] with your registered account details. 95bd9 will respond to all valid requests within 30 days.

• Right of access: you may request a copy of the personal data 95bd9 holds about you, along with information about how it is being used.
• Right to rectification: if any personal data held by 95bd9 is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to 95bd9's legal retention obligations.
• Right to restrict processing: in certain circumstances you may request that 95bd9 restrict the processing of your personal data while a complaint or correction request is being resolved.
• Right to withdraw consent: where 95bd9 processes your data on the basis of your consent (e.g. for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

95bd9 may need to verify your identity before processing a data rights request. This is to ensure that personal data is not disclosed to or actioned on behalf of an unauthorised person. Verification is typically completed by confirming details against the registered account record.

Handling of Payment Information

95bd9 takes the security of payment data with the utmost seriousness. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket or Upay, the transaction is routed through each provider's own secure API. 95bd9 receives a transaction confirmation reference from the payment provider but does not store your full mobile money PIN, password or account balance. For card payments via Visa or Mastercard, card number, CVV and expiry data are handled exclusively by the card processor and are never transmitted to or stored on 95bd9 servers.

All financial transaction records held by 95bd9 are retained in encrypted form. Transaction history visible in your account dashboard displays amounts, dates and reference codes only — it does not display full payment account numbers. If you have concerns about a specific transaction or believe a payment has been processed incorrectly, contact [email protected] immediately with your account ID and the transaction reference.

Changes to This Privacy Policy

95bd9 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer or applicable legal requirements. When we make material changes, we will update the revision date shown at the top of this page. Where a change significantly affects how we use your personal data, we may also notify you directly via your registered email address or through an in-platform notification. We encourage all players to review this page periodically. Your continued use of the 95bd9 platform following the posting of any update constitutes acceptance of the revised Privacy Policy.

How to Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 95bd9 has handled your personal data, please contact the 95bd9 data support team. All requests are handled in English and we aim to respond within 30 days of receiving a complete and verified request.

Data support email: [email protected]